10 Year Guarantee

The Bedding Envy Bed Linen Guarantee applies to products identified by labelling or packaging as described below. Items under the Bedding Envy Bed Linen Guarantee have been tested to a minimum number of washes at 40 degrees to ensure they meet our extended quality and performance requirements listed under “What the Guarantee covers”.

The 10 Year Guarantee is valid from the date of purchase. Please keep your proof of purchase as we will need to see this to validate your Guarantee.

This Guarantee applies only when the product has been used for domestic use only within England, Scotland, Wales, Northern Ireland and Jersey.

What the Guarantee covers:

• Fabric manufacturing defects such as fabric flaws, holes, or excessive bobbling*.
• Excessive shrinkage leading to poor fit.
• Tearing or broken seaming.
*any dispute as to whether bedding has excessive bobbling are to be determined by a Bedding Envy Technologist (below).
What the Guarantee does not cover:
• Accidental damage or that caused by unforeseen use or unexpected wear and tear
• Product abuse, misuse or contact with animals
• Deliberate damage or neglect of the product
• Any cost of laundering or repair
• Any associated/co-ordinating products – the guarantee covers only the affected product, not any other co-ordinating items purchased together within the range.

In order for your Guarantee to be honoured the product must be registered within 30 days of purchase date. This can be done on our website.

The product care and laundering instructions must be followed.

The Guarantee only applies to the original purchaser of the item, any second-hand products that are still within their 10 Year Guarantee are excluded.

The Guarantee has no cash value and is non-transferable.

The following is required if you would like to make a claim:

• Proof of purchase (this can be a receipt, order confirmation or a copy of your bank statement)
• The product - to allow us to fully investigate your claim and arrange a like-for-like or similar product as a replacement (dependent on availability). Please note we will only replace the affected item, not an entire set or co-ordinating items purchased together.
• The cost of returning the item for inspection is at the cost of the customer. The cost of the replacement item being sent to the customer is for Bedding Envy.

To make a claim under the Guarantee please contact our customer service team by email (orders@beddingenvy.co.uk) OR using the online chat (quoting your order confirmation number).

What do we offer?

Bedding Envy may submit any returned items for assessment by a Bedding Envy Technologist who will ascertain whether the item has been treated in such a way that the Bedding Envy Bed Linen Guarantee will not apply. In that case, their decision is final, and no further correspondence will be entered into.
If the Bedding Envy Bed Linen Guarantee does apply you will be offered a replacement or like-for-like replacement in the first instance. Where a replacement is unavailable you will be offered a credit for use with Bedding Envy in the form of a pre-loaded Bedding Envy gift card. Please note that a replacement or credit will only be given strictly in accordance with the terms and conditions of the Bedding Envy Bed Linen Guarantee.

How do you know if a product is covered by the 10 Year Guarantee?

Look out for the 10 Year Guarantee labelling on the outer packaging or against the product online and on the care label, this signifies that the product is covered.
The above conditions relating to the Bedding Envy Bed Linen Guarantee do not affect your statutory rights.

Dated July 2024